Refund policy

Returns and Refunds Policy

Please carefully review your order details, including size, design, and quantity, before confirming your purchase. Due to our fast processing times, we are unable to accept returns or exchanges for incorrect selections, such as the wrong item type, size, or design.

If you make an error, you have a 6-hour window from the time of placing the order to cancel and reorder. For any questions before completing your purchase, please contact us to ensure your satisfaction.

Order Cancellations

You can cancel your order within 6 hours of placement. After this period, your order may already be in processing or shipped. To cancel, please email us at support@jewelisle.com.

Return Policy

You have 30 days from the date of delivery to return an item. Returns will not be accepted, and refunds will not be processed after this period.

Eligible Conditions for Returns

  • The item arrived damaged or defective
  • The item received is different from what was ordered
  • Incorrect size or material
  • Wrong product delivered
  • The product description does not match the item received

Condition of Returned Items

  • Items must be in their original condition and packaging
  • Items must not have been worn, washed, or altered
  • Defects must be due to our error
  • Original tags must still be intact
  • Minor issues, such as stray threads, do not qualify for returns

Requirements for Refunds

To process a refund, please provide the following:

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects (e.g., photos)
  • Relevant email screenshots

Return and Refund Process

  • Send your refund request and supporting documents to support@jewelisle.com.
  • Our Customer Service team will review your request and respond within 2-3 business days. Please ensure email notifications are enabled.
  • We will provide detailed instructions based on your case. Refunds will only be processed once return eligibility is confirmed.

Return Shipping Costs

Customers are responsible for the cost of return shipping, which will not be deducted from the refund amount.

Refund Processing Time

Once we receive your return, please allow up to 2 business days for processing. We will notify you by email and issue a full refund, including the original shipping fees.

Waiting for Your Refund?

  • Double-check your bank account details.
  • Contact your credit card company as processing times may vary.
  • Refunds typically take 10-15 business days to appear, depending on your card provider.